ALPHERA Financial Services has positioned itself to be the ‘Partner of choice across the automotive industry’ and as such the dealer, broker and customer value proposition has to be tangible. Whilst these elements can be easily perceived in the physical product, our service driven businesses are less visible, requiring them to be more focused on delivering the best possible experience.

Meeting and exceeding customer expectations has never been more challenging. The culture of customer centricity is at the heart of our business but requires a consistent focus to achieve this over time. Our approach to Partner remuneration underlines this approach.

Our approach is designed with fair treatment of customers in mind and we believe that this approach will help you drive customer loyalty, sales performance, financial results and overall growth. We should be fit for the future and stronger together.

The role of the trusted salesperson or Business Manager is more important than ever and many people still prefer the reassurance of talking through the finance options available to them with an expert, who can put in place the building blocks of trust and transparency required for repeat custom.

Even a well-informed customer may need some help when choosing the most appropriate finance package to suit their needs. We believe that both the experience when receiving that guidance as well as the guidance itself, should create trust for the customer, allowing them to purchase with confidence.

Our Partners are the central point of activity with our customers and the value you contribute in delivering on our brand promise will be the cornerstone of our customer commitment. We are committed to supporting you to achieve this.