ALPHERA Financial Services Dealer Guide

Introduction

Welcome to this interactive guide on ALPHERA Financial Services. Within this guide you will find detailed information on everything you need to know about ALPHERA Financial Services.

There are several topics available including FAMOS, Distance Selling, Underwriting, Enhanced Payout System and Payout Guidelines.

To navigate through this guide, click on the main menu (the three horizontal lines) located in the top left corner of the page. This will show you all the content available and then make your selection by clicking on the appropriate tile. You can also use the arrows in the bottom right corner to take you to other topics within the guide.

Can't find what you're looking for? Use the search function in the top right hand corner to easily search for specific information hosted within the guide.

MyALPHERA Finance

MyALPHERA Finance is an online self-service portal that will allow your customers to access the information in their finance agreement and easily amend their details.

Your customers will have the following functionality at their fingertips 24/7:

a View and manage multiple finance agreements.

a Amend their personal details.

a Select a different payment date.

a View documentation.

a Request and pay settlement figures.

a Explore end of term options.

MyALPHERA finance is accessed through the ALPHERA Website, using the following link: www.myfinance.alphera.co.uk

or by using the QR code