THE BMW AFTERSALES CORPORATE CHARTER.

THE BMW AFTERSALES CORPORATE CHARTER.

The BMW Aftersales Corporate Charter was introduced to strengthen the relationship between our network of BMW Centres and their customers. It focuses on five key commitments, guaranteeing a minimum level of service they will provide.

Booking requests for service or maintenance are guaranteed an appointment within seven days. Any associated costs will be explained at the point of booking and displayed on 1Link.

BMW Service Centres will respond to 1Link booking requests within 20 minutes. BMW Service Centre Epyx 1Link information will be up to date and accurate.

Complimentary collection and delivery within a 15-mile radius is provided for service and maintenance bookings*.

When appropriate, a BMW Service Centre can use Self Authority Goodwill to minimise vehicle downtime.

All cars will receive a complimentary wash and vacuum after service or repair.

*With the exclusion of BMW Park Lane, wherein complimentary collection and delivery will be provided for service and maintenance bookings within a four-mile radius of the BMW Service Centre. This does not affect any existing agreements whereby the radius has been extended.

image
image
image
image

Fuel economy and CO₂ results for the BMW range: mpg (l/100km): Combined 20.8 (13.6) – 141.2 (2.0). CO₂ emissions: 282–42g/km.


Figures are for comparison purposes and may not reflect real life driving results which depend on a number of factors including the accessories flitted (post registration), variations in weather, driving styles and vehicle load. All figures were determined according to new test (WLTP). The CO₂ figures were translated back to the outgoing test (NEDC) and will be used to calculate vehicle tax at first registration. Only compare fuel consumption, CO₂ and electric range figures with other cars tested to the same technical procedure.


BMW is a trading style of BMW (UK) Limited. Company registered number: 01378137. Registered office: Summit ONE, Summit Avenue, Farnborough, Hampshire GU14 0FB. VAT number: GB584451913. BMW (UK) Limited is authorised and regulated by the Financial Conduct Authority in relation to its credit broking activities.


image
image
image